Genpact—Specialist - Content Management 4B

Job description

Description: Specialist - Content Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description - Learning Administration: - Support on administrative tasks within Learning Management System (LMS) - Manage the testing and deployment of e-learning programs through appropriate technology platforms in compliance with technology requirements - Ensure that all third-party created content integrates with Service Provider LMS - Capture Level 1 evaluation data on instructor-led training - Maintain and update process documentation - Data Management & Reporting: - Configure and provide custom reports as requested - Ensure reporting accuracy and maintain audit logs, process trackers, and performance dashboards. - Drive continuous improvement through data insights, trend analysis, and RCA of service delivery issues. - Communication Management: - Provide timely responses to employee queries regarding system access and training assignments. - Document and escalate recurring issues or enhancement requests to system support or global process owners. - Serve as the first line of communication with HR Business Partners or, L&D leads across regions. - Process Enhancement: - Identify gaps in the LMS admin process and implement enhancements. - Leverage analytics to optimize process Minimum Requirements - Bachelor’s degree - 3 - 5 years of experience in LMS administration roles - Strong written and verbal communication skills. - Proficient in LMS tools - SAP SF LMS - Axonify - mobile learning experience platform (LXP) including Content Studio Qualifications Bachelors - Communication, Bachelors - Design, Bachelors - Graphic Design, Bachelors - Human Computer Interaction (HCI), Bachelors - Visual Communication Certifications Required Skills Content Management, Content Management Systems (CMS), Content Strategy, Customer Experience (CX), Digital Content Creation, HTML5, Responsive Layout, User Experience (UX), Web Application Design, WordPress Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Content Management Remote Type - Office Work Shift - Variable (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.