Birlasoft—Specialist-Cloud & Infra Operations

Job description

Description: Area(s) of responsibility Primary Skill: - Excellent verbal communication skills (English) - Experience in handling US customer over the phone. - Desktop support experience - ITIL framework knowledge - Technical experience - Basic Java scripting knowledge. - L1 & L2 server support (Windows service starts, stops, restarts). - L2 IT Servicedesk support & Queue monitoring. - Code promotion and migration (DLL & Class files). - Autosys tool scheduling support and administration, hands-on experience in either one: - - - CA WLA (Workload Automation) - BMC Control-M (Helix) - Cloud based infrastructure (IAAS) support awareness. - Incident creation and handling using ITIL based ticketing tool. - Active directory management. - Team player.