JPMorgan Chase—Senior Product Associate - Chase Travel

Job description

Description: Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Chase Travel, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Job responsibilities - Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery - Considers and plans for upstream and downstream implications of new product features on the overall product experience - Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers - Assess, understand, and measure customer need and value - Prioritizes work for delivery relative to product roadmap - Creates user stories, requirements, and acceptance criteria - Executes on leadership direction by setting priorities and providing a strategic and tactical vision for the team - Facilitates product delivery and a trusted partner to the business, driving solutions through influence - Writes the requirements, epics, and user stories to support product development Required qualifications, capabilities, and skills - 3+ years of experience or equivalent expertise in product management or a relevant domain area - Proficient knowledge of the product development life cycle - Experience in product life cycle activities including discovery and requirements definition - Developing knowledge of data analytics and data literacy - Experience working in an Agile environment; working in tools such as Jira and confluence & maintaining high quality N+1 readiness. - Experience in high technical acumen on Software engineering, SDLC including API, Cloud, Database to effectively hold conversations with engineering team. Preferred qualifications, capabilities, and skills - Working knowledge of product management techniques (e.g., product strategy development, customer engagement) - Experience turning data into decision-driving presentations quickly and independently Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight) - Experience working with operations and controls partners - Use of AI, LLM to improve Epic & user stories.