JPMorgan Chase—Product Director - Debit Product

Job description

Description: Ignite your passion for product innovation by leading customer-centric product development and shaping the future of debit experiences for millions of customers. Leverage your strategic vision and leadership capabilities to deliver innovative solutions that enhance customer engagement, business growth, and operational excellence. As a Product Director in Consumer Bank's Debit Product team, you will define and execute the strategic vision, roadmap, and growth initiatives for key debit products and customer experiences. You will lead cross-functional teams across product, technology, operations, risk, controls, marketing, and analytics to deliver innovative capabilities that drive customer adoption, improve engagement, and achieve business objectives. As a senior product leader, you will challenge traditional approaches, influence strategic decisions, and foster a culture of continuous innovation and customer obsession. The Debit Product organization is responsible for delivering secure, scalable, and customer-focused debit solutions that support everyday banking experiences while balancing growth, risk, and operational excellence. Job responsibilities - Own the product roadmap, vision, development, execution, risk management, and business growth targets for key Debit initiatives - Lead the end-to-end product lifecycle from discovery and ideation through launch, optimization, and ongoing enhancements - Define and deliver product strategies that improve customer experience, increase engagement, and support business growth objectives - Establish and monitor product performance metrics, including customer adoption, utilization, financial outcomes, risk posture, and operational efficiency - Partner closely with technology, operations, risk, compliance, legal, controls, marketing, analytics, and customer experience teams to deliver high-quality solutions - Identify emerging market trends, customer needs, and competitive opportunities to inform product differentiation and innovation strategies - Drive prioritization decisions, balancing customer needs, business goals, technical feasibility, risk considerations, and resource constraints - Influence executive stakeholders and develop business cases supporting strategic investments and product enhancements - Ensure products comply with regulatory, risk, control, and governance requirements while maintaining an exceptional customer experience - Coach and mentor product managers and product associates on product management best practices, customer-centric design, and strategic thinking - Foster a culture of innovation, accountability, collaboration, and continuous improvement across the product organization Required qualifications, capabilities, and skills - 8+ years of experience delivering products and technology solutions with experience working in highly regulated financial services, payments, banking, or fintech environments - Extensive knowledge of product management disciplines, including strategy development, roadmap management, customer discovery, and product lifecycle management - Proven experience building and executing product strategies that drive measurable business and customer outcomes with strong understanding of customer experience design, product performance measurement, and data-driven decision-making - Experience balancing customer needs, operational requirements, risk management, and financial objectives - Demonstrated success influencing senior stakeholders and leading complex cross-functional initiatives. - Experience managing competing priorities and driving results in a large, matrixed organization - Strong analytical, problem-solving, and strategic planning skills - Exceptional written and verbal communication skills, including executive-level presentation experience Preferred qualifications, capabilities, and skills - Deep knowledge of debit, payments, consumer banking, card, or transaction products - Experience managing products with significant customer scale and transaction volume - Recognized thought leader within product management, payments, or consumer banking - Experience delivering digital transformation and modernization initiatives - Strong understanding of card networks, payments ecosystems, financial services regulations, and fraud/risk management considerations - Track record of leading and developing high-performing product teams - MBA or other advanced business, technology, or analytics-related degree