Kotak Mahindra Bank—Relationship Manager-CREDIT CARD-Regional sales

Job description

Description: - To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. - Quality of advice given to customers as determined by customers and supervisor. - Speed and efficiency of service given. - Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. - Cross-sale of assets products. - Back-up to relationship managers holding HNI relationships. - Ensure low attrition ratios. - Customer acquisition through referrals from existing customers. - Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. - Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. - Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.