PwC—IN · Senior Manager · Managed Services · BT Central · Advisory · Bangalore

Job description

Description: Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Manager Job Description & Summary At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in client administration at PwC will focus on managing and coordinating client relationships, prioritising smooth communication and efficient service delivery. You will utilise strong organisational skills and attention to detail to support the overall client experience. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more  Responsibilities: 1. Solution Design & Pursuit Support - Lead the end-to-end solutioning of Finance Managed Services deals (F&A BPO/BPS) including scoping, pricing, operating model design, and commercial structuring. - Develop compelling, client-ready proposals, RFP responses, and solution presentations in collaboration with sales, commercial, and delivery teams. - Design target operating models (TOMs) across core finance towers: Record-to-Report (R2R), Procure-to-Pay (P2P), Order-to-Cash (O2C), Financial Planning & Analysis (FP&A), and Treasury. - Define service delivery frameworks — onshore/offshore/nearshore models, headcount mix, SLAs/KPIs, and tooling/technology stack. - Conduct solution workshops, orals/presentations, and client due diligence sessions during the pursuit lifecycle. 🔷 2. Transition Management & Delivery - Lead and govern the transition of Finance Managed Services contracts from deal-sign to steady-state operations, ensuring on-time, on-budget, and within-scope delivery. - Develop and execute detailed Transition Project Plans (TPPs) including knowledge transfer (KT), process documentation, talent onboarding, and governance setup. - Manage stakeholder communication — client CFOs, Controllers, Finance Heads, and internal delivery/operations leads. - Drive risk identification and mitigation during transitions, ensuring business continuity and zero-disruption commitments are met. - Establish operational readiness criteria and sign-off mechanisms before steady-state handover. - Oversee parallel run, mock run, and go-live phases ensuring quality benchmarks are achieved. 🔷 3. Transformation & Innovation - Embed automation, AI/GenAI, and intelligent process automation (IPA) levers into solution and transition blueprints to drive cost efficiency and quality outcomes. - Partner with transformation and technology teams to incorporate tools such as SAP, Oracle, BlackLine, Workday, Coupa, and RPA/AI platforms into managed service offerings. - Identify continuous improvement opportunities post-transition and support delivery teams in achieving contracted outcomes. 🔷 4. Client Relationship & Stakeholder Management - Build and sustain trusted advisor relationships with client finance leadership and key procurement stakeholders. - Lead governance meetings, business reviews, and escalation management during the transition period. - Act as a single point of accountability (SPOC) for client-facing solution and transition commitments. 🔷 5. Practice Development & Thought Leadership - Contribute to developing reusable solution accelerators, transition playbooks, and pricing models for the Finance Managed Services practice. - Mentor and guide junior solutioning and transition team members. - Stay current with industry trends in Finance Shared Services, GBS (Global Business Services), and F&A outsourcing benchmarks. Mandatory skill sets: - 12+ years of overall experience in Finance & Accounting with a minimum of 5–7 years in Finance Managed Services / F&A BPO / Shared Services in a solutioning or transition role. - Demonstrated experience in end-to-end deal solutioning for Finance Managed Services engagements (RFP responses, commercial modeling, operating model design). - Strong hands-on experience in transition management across F&A towers (R2R, P2P, O2C, FP&A) for mid-to-large-scale outsourcing contracts. - Deep understanding of finance processes, controls, and accounting principles (GAAP/IFRS). - Strong knowledge of ERP platforms (SAP S/4HANA, Oracle Fusion/EBS) and finance technology tools (BlackLine, Trintech, Coupa, Highradius, etc.). - Proven ability to manage multiple transitions simultaneously across geographies and time zones. - Excellent stakeholder management, communication, and executive presentation skills. - Strong commercial acumen — experience working with deal financials, pricing models, and margin optimization. Preferred skill sets: - Prior experience in a Big 4 / Tier-1 consulting firm or leading BPS/BPO organization (Accenture, Genpact, EXL, WNS, Capita, Wipro, IBM, HCL, etc.). - Exposure to intelligent automation (RPA, AI/ML, GenAI) integration within Finance Managed Services solutions. - Experience with GBS / SSC design and setup engagements. - Familiarity with IFRS/US GAAP reporting environments across industries such as BFSI, Manufacturing, Retail, Energy, or Healthcare. - Relevant certifications: PMP / Prince2, ACCA, CA, CPA, CMA, CIMA, or Six Sigma (Green/Black Belt). - Experience working with global/multi-geography clients and managing cross-cultural delivery teams. Years of experience required: 12+ years Education qualification: Any UG/PG Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Engineering, Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Managed Services Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Analytical Thinking, Business Administration, Business Analysis, Business Information System, Business Process Improvement, Business Process Management (BPM), Clerical Support, Client Interaction, Client Management, Client Onboarding, Coaching and Feedback, Communication, Communications Management, Confidential Information Handling, Creativity, CRM Software, Customer Relationship Management, Data Analysis and Interpretation, Data Entry, Data Interpretation, Data Processing {+ 34 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date June 23, 2026