Capgemini—NOC Manager

Job description

Description: Job DescriptionKey ResponsibilitiesLead teams of engineers across domains (IP, Transport, Voice, Data)Act as primary escalation authority for critical incidentsOversee network performance, outages, and service restoration strategiesDrive Root Cause Analysis (RCA) and present findings to leadershipEnsure compliance with operational standards and reportingManage managers and supervisors within NOCImprove operational maturity and technical accountabilityLead strategic incident response and resolutionEnsure stakeholder communication at executive levelSupport change management and risk mitigation processesPresent RCA, performance reports, and service reviews (WBR/MBR/QBR)Provide hands-on leadership during outages