Birlasoft—Sr Lead - SFDC Agentforce

Job description

Description: Area(s) of responsibility About the Role We are seeking a hands-on Salesforce Agentforce Senior Developer to design, build, and deploy AI-powered agents on the Salesforce platform. The ideal candidate will combine deep expertise in Salesforce core clouds (Sales & Service), strong custom development skills (Apex, LWC, Integrations), and emerging experience with Agentforce, Prompt Builder, Einstein Copilot, and Data Cloud to deliver intelligent, autonomous experiences for our clients. This role is suited for a developer who wants to be at the forefront of Salesforce's AI transformation — building agents that automate workflows, augment human users, and drive measurable business outcomes. Key Responsibilities Agentforce & AI Development Design, build, and deploy custom Agentforce agents using Agent Builder, including topics, actions, and instructions. Develop custom Agent Actions using Apex, Flow, and Prompt Templates to extend agent capabilities. Build and tune Prompt Templates in Prompt Builder for grounded, context-aware AI responses. Implement Einstein Trust Layer controls — data masking, toxicity detection, and audit logging. Integrate agents with Data Cloud for grounding, retrieval-augmented generation (RAG), and unified customer profiles. Configure and test Atlas Reasoning Engine behavior, agent handoffs, and escalation paths to human users. Evaluate agent performance, conduct prompt tuning, and iterate based on user feedback and analytics. Sales Cloud & Service Cloud Development Design and implement solutions on Sales Cloud — Leads, Opportunities, Forecasting, CPQ basics, Sales Engagement. Build and customize Service Cloud capabilities — Cases, Omni-Channel, Knowledge, Entitlements, Milestones, Service Console. Configure case routing, escalation rules, assignment rules, and SLAs aligned with business processes. Implement Service Cloud Voice, Digital Engagement (chat, messaging), and self-service portals where applicable. Custom Development Develop high-quality Apex classes, triggers, batch jobs, queueable, scheduled, and future methods following best practices (bulkification, trigger frameworks, governor limits). Build responsive, reusable Lightning Web Components (LWC) and Aura components for custom user experiences. Design and develop integrations using REST/SOAP APIs, Platform Events, Change Data Capture, Named Credentials, and External Services. Work with MuleSoft or other middleware platforms for enterprise integrations with ERP, marketing automation, telephony, and data platforms. Write robust unit tests with high code coverage and meaningful assertions; participate in code reviews and enforce coding standards. Solution Design & Delivery Collaborate with Architects, Functional Consultants, and Business Analysts to translate requirements into technical designs. Contribute to technical design documents, integration specifications, and data models. Participate in Agile ceremonies — sprint planning, daily stand-ups, demos, and retrospectives. Own deployments through SFDX, Git, and CI/CD tools (Copado, Gearset, AutoRABIT, or Azure DevOps). Mentor junior developers and conduct knowledge-sharing sessions on Agentforce and Salesforce best practices. Mandatory Skills & Experience Experience: 6 – 8 years of total Salesforce development experience. Hands-on experience designing and delivering at least 2 end-to-end Salesforce implementations as a developer or senior developer. Salesforce Core Clouds (Mandatory) • Sales Cloud — Lead/Opportunity management, forecasting, sales processes, automation. • Service Cloud — Case management, Omni-Channel, Knowledge, Service Console, Entitlements.