JPMorgan Chase—Digital Client Service Associate

Job description

Description: Make your mark by enabling external clients to trade with confidence through seamless onboarding, resilient support, and continuous improvement. As a Digital Client Service Associate in the digital client services team, you will lead end-to-end onboarding and enablement for external clients across multi-asset electronic trading workflows. You will coordinate connectivity, permissions, testing, and go-live readiness while providing production oversight and issue resolution in a high-availability support model. You will strengthen controls, reporting, automation, and stakeholder engagement to enhance client outcomes and team performance. Job Responsibilities: - Lead end-to-end client onboarding and enablement for external clients across multi-asset electronic trading workflows. - Onboard and support clients on Bloomberg, Tradeweb, MarketAxess, FXall, 360T, and other venues as required. - Coordinate connectivity setup, permissions, testing, and go-live readiness with internal and external stakeholders. - Provide production oversight for client and platform services in a high-availability support model. - Triage issues raised by Front Office, Middle Office, Back Office, and clients; escalate appropriately and drive resolution. - Own active-incident communications internally and externally as appropriate, providing timely updates, clear estimated times to resolution, and post-incident follow-up. - Execute key control reconciliations, manage exceptions, and uphold quality control standards across processes. - Ensure key performance indicators and service level agreements are met; perform root-cause analysis for breaches or errors and implement corrective action plans. - Produce and enhance management information reporting and performance reporting with trend analysis and management-ready commentary. - Analyze large, complex datasets to diagnose problems, quantify impact, and track outcomes of improvement initiatives. - Drive automation, standardization, stakeholder engagement, and team leadership through forums, escalation support, mentoring, hiring, training, and knowledge and coverage planning. Required qualifications, skills, and capabilities: - 7+ years of relevant experience in electronic trading client service and enablement, Middle Office operations, or similar roles. - People leadership experience (formal or informal), including coaching, workflow management, training and onboarding, and driving consistent execution in production. - Strong understanding of multi-asset electronic trading enablement, connectivity and permissions, and operational risk and controls in a high-availability support model. - Demonstrated experience supporting and onboarding on Bloomberg, Tradeweb, MarketAxess, FXall, 360T, or comparable platforms. - Strong analytical capability, including handling large datasets, producing management information reporting and performance reporting, performing trend analysis, and communicating insights and actions to management. - Strong project management skills, including managing multiple stakeholders and delivering under tight timelines. - Excellent communication and presentation skills, including leading calls, driving cross-functional resolution, and engaging with external clients. - Detail-oriented, disciplined control mindset with the ability to operate in a fast-paced, high-pressure environment. "Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.”