Mahindra & Mahindra—Senior Manager-QA, Accessories

Job description

Description: Responsibilities & Key Deliverables Role Overview To direct end-to-end quality governance, supplier audits, and APQP/PPAP compliance across all accessories, partner assembly lines, and VAP fabricator sites to deliver zero-defect vehicle launches. Key Responsibilities - End-to-end quality governance: Accountable for total quality performance-owning inbound (IQC), In-process/Mass production (PQC), Field quality (OQC) to ensure zero-defect delivery - IQC: Establish and follows incoming inspection standards for finished accessories. - PQC: Implement SPC and strict line audit protocols to ensure zero defect during Mass production and fitments. - OQC: Manage field issues, warranty claims and customer feedback. - APQP and PPAP ownership: lead APQP and PPAP process dossiers to guarantee flawless new accessory launches - Fabricator site quality control: Establish and enforce strict quality control gateways at external fabricator facilities to oversee body conversions, structural fabrications, and assembly standards for special purpose vehicles / VAP. - Assembly line and modification oversight: Own quality sign-offs for major vehicle modifications conducted on assembly lines-ensuring precise fitment, structural integrity, and function for custom bumpers, grills, body kits. - Audit management & compliance: Formulate and execute annual audit (system, process and layered audit) across internal facilities and Tier-1/Tier-2 supplier networks - Supplier Quality Assurance (SQA): Accountable for vendor quality performance, risk assessments, and driving capability improvement initiatives across the supply chain - Field failure and warranty management: lead root-cause analysis using 8D, 5-why or Fishbone methodologies to resolve customer/field complaints permanently and reduce warranty costs. Field action resolution for Zero repeat failure for field issue root-cause fixes (CAPA effectiveness) - Core quality tool enforcements: Drive cross-functional implementation of quality standards like PFMEA, Control plans, SPC and MSA. - Continuous improvement and COPQ reduction: Accountable for minimizing cost of Poor quality by implementing Poka-Yoke controls and lean quality practices. - Executive reporting and stakeholder alignment: Present key quality metrics, audit findings and risk mitigation strategies to executive leadership, styling, Engineering, PD and other department heads. Experience Industry Preferred Qualifications Experience & Qualifications BE/B-Tech or M-Tech (Auto/Mech./Production.) 4-6 years in Product Development & Engineering General Requirements Other Skills & experience Primary Skills-Functional (Differentiating Skills) - Expertise in Automotive quality system and core tools - Expertise in Problem-solving frameworks - Understanding of various Plastic, metallic & electrical Manufacturing process - Expertise in conducting Audits - Thorough understanding of IQC, PQC, OQC/PDI and vehicle level quality checklists. Secondary Skills-Functional (Job Family Skills) - Knowledge of Homologation and regulatory compliance - Knowledge of Testing, Inspection and calibration Behavioural Competencies/Skills - Assertive leadership and quality mindset - Stakeholder and partner management - High-stake problem solving and resilience Our commitment to Diversity, Equity, and Inclusion How We Work (Culture) At Mahindra, we put our customers first and build products that help them Rise. We take ownership, move with speed, and collaborate deeply to solve real problems with simplicity and conviction. We value diverse perspectives, data-driven decisions, and a bias for action. Above all, we hold ourselves to high standards to create SUVs that are bold, reliable, and meaningful — reflecting Mahindra’s commitment to innovation, authenticity, and progress. Why Join Us You will be at the heart of creating iconic SUVs and accessories that resonate with millions of customers. Your decisions will shape India’s automotive landscape and define Mahindra’s product leadership journey. Our Commitment to Diversity, Equity & Inclusion We believe diversity fuels innovation and strive to create a workplace where everyone feels valued and included. Mahindra is an Equal Opportunity Employer, welcoming applicants from all backgrounds and ensuring fair consideration regardless of personal characteristics protected by law. We encourage diverse talent to apply and are committed to providing an accessible, inclusive experience for all candidates.