Kotak Mahindra Bank—Sky Global Indian - Team Leader-Sky Channel-VRM - NR

Job description

Description: - Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided by Kotak Group - Generate business across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness - Acquire new affluent clients and increase the customer base - Work closely with other businesses to provide NRI customers with seamless access to NR products - Navigate through adaptive and technical challenges to seamlessly align service delivery and enhance client experience - Track customer complaints/queries and ensure a high level of customer satisfaction and provide information about product and service enhancements. - Ensure client engagement at all times though regular connecting via Omni Channel - Ensure adherence to all bank and regulatory processes at all times - Strong communication skills (written and verbal) and interpersonal skills - In depth NR product & process knowledge with mandatory NISM & IRDA certification - Strong numerical-analytical skills and communication skills - Experience in building and maintaining affluent customer relationships - Open to work as per Global time zone