Kotak Mahindra Bank—HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regional Sales

Job description

Description: PSO_JD - Handling & resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders - Assisting customers in completion of FKYC - Providing on field support to the Sales team & Branch teams for 811 customer servicing - Handling rejection cases & curing/resolution of same through co-ordination with the Business team - Conducting regular training sessions with the field/Sales team to improve their productivity - Monthly reconciliation of biometric devices which are with the field team - Publishing regular MIS (as & when required) - Customer out calling (as & when required) Candidate Requirement: - Graduate (any stream) with 1-2 years of experience preferably in Banking Industry - Strong Communication skills – Verbal and Written - Good knowledge of MS-Office (MS-Excel in particular) - Assertive attitude - Self Driven - Service mind set - Pay Scale: As per HR categorization