Cisco—Forward Deployed Engineer

Job description

Description: Meet the Team The Splunk Agent Resilience team is defining the future of AI resilience. Together our team provides scalable, cost-effective evaluation and guardrails that ensure AI agents behave as intended, improving reliability and reducing risks. This unified approach empowers our customers to expertly deploy and manage AI-powered applications with enhanced observability and control. As a Forward Deployed Engineer (FDE), you'll work at the intersection of software engineering, customer engagement, and product innovation to help some of the world's largest enterprises successfully deploy AI into production. You'll partner closely with external customers to solve complex technical challenges while collaborating with internal Product and Engineering teams to improve the platform based on real-world customer needs. If you enjoy solving hard engineering problems, working directly with customers, and building technology that scales beyond a single implementation, we'd love to hear from you. Your Impact As a Forward Deployed Engineer, you will: - Partner with enterprise customers to understand technical requirements and business goals. - Design scalable AI solution architectures and guide customers through production deployments. - Build integrations, prototypes, and reusable tools that accelerate customer success. - Lead technical workshops, architecture discussions, and troubleshoot complex production issues. - Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements. - Create documentation, reusable best practices, and technical assets that benefit future deployments. Minimum Qualifications - Bachelor's degree in Computer Science or a related technical field (or equivalent experience). - 8-12 years of strong software engineering experience building production-grade applications. - Experience with APIs, distributed systems, cloud platforms, or backend development. - Hands-on experience with AI tools such as Claude Code, Codex, cursor, etc. - Strong troubleshooting and problem-solving skills across multiple layers of the technology stack. - Excellent communication skills and the ability to work directly with enterprise customers. - Comfortable working in fast-paced, ambiguous environments. - Interest in AI, Machine Learning, or developer platforms. Preferred Qualifications - Experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production. - Experience with Kubernetes, cloud infrastructure, observability, or MLOps. - Experience building customer-facing technical solutions or integrations. - Experience creating reusable developer tools, frameworks, or open-source contributions. - Consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments. - Experience with programming language such as python, Java, etc. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Disclaimer To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will: - be in direct response to an application you have submitted through the company career site - begin with screening or an interview - originate from a Cisco email address, and - be conducted across email, phone, or WebEx Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport. If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.