NTT DATA—Systems Integration Specialist Advisor-VDI

Job description

Description: Req ID: 385258 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Specialist Advisor-VDI to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Description NetScaler & VDI Systems Integration Specialist Advisor The NetScaler & VDI Systems Integration Specialist Advisor is a senior technical professional with a proven track record of designing, implementing, supporting, and optimizing large-scale Citrix environments. This role primarily focuses on Citrix NetScaler (ADC) infrastructure, application delivery, load balancing, security, and remote access solutions, while also providing expertise in Citrix Virtual Apps and Desktops, Citrix DaaS, and Azure Virtual Desktop environments. The Advisor leverages innovation, technical expertise, and leadership skills to deliver highly available, secure, and scalable solutions for enterprise customers. The successful candidate will have extensive experience supporting large enterprise environments, excellent communication skills, and the ability to drive technical excellence across multiple teams and customers. Responsibilities NetScaler / ADC Focus - Act as the senior technical escalation point for Citrix NetScaler (ADC) incidents, issues, and service requests. - Design, implement, configure, and support enterprise Citrix NetScaler environments, including: - Load Balancing - Content Switching - SSL Offloading - Global Server Load Balancing (GSLB) - Web Application Firewall (WAF) - Gateway / ICA Proxy Services - Authentication and MFA integrations - Monitor and optimize NetScaler performance, traffic management, and security configurations. - Develop and maintain NetScaler standards, architecture diagrams, and operational procedures. - Support upgrades, migrations, and lifecycle management of NetScaler platforms. - Troubleshoot complex networking, TLS/SSL, authentication, and application delivery issues. - Collaborate with networking, security, application, and infrastructure teams to resolve cross-functional issues. - Lead root cause analysis activities and corrective actions for major incidents related to application delivery services. - Drive automation and optimization initiatives within the NetScaler environment. - Provide technical guidance, mentoring, and knowledge sharing for NetScaler technologies. VDI / Application Virtualization Focus - Design, implement, and support Citrix Virtual Apps and Desktops, Citrix DaaS, and Azure Virtual Desktop environments. - Support complex system configurations across Citrix, VMware, Hyper-V, and associated virtualization platforms. - Act as an escalation point for VDI and application virtualization issues. - Support image management, profile management, application delivery, and user experience optimization initiatives. - Work closely with customers, account teams, and technical peers to ensure successful delivery of VDI solutions. - Contribute to architecture reviews, capacity planning, and platform optimization activities. - Create and maintain technical documentation, knowledge base articles, and operational runbooks. General Responsibilities - Coordinate technical activities on assigned customer accounts and ensure service KPIs and deadlines are met. - Support team members with technical challenges within areas of expertise. - Apply industry best practices, methodologies, and standards to customer environments. - Foster innovation, collaboration, and continuous improvement within the team. - Lead and drive high-severity incidents within the scope of responsibility. - Participate in a 24x7 on-call rotation. - Adhere to ITIL processes, including Incident, Problem, Change, and Service Request Management. - Maintain accurate documentation of troubleshooting activities and resolutions. Required Skills NetScaler / ADC Expertise (Primary Requirement) - 7+ years of IT infrastructure engineering, implementation, and support experience. - 5+ years of hands-on experience designing and supporting Citrix NetScaler (Citrix ADC) environments. - Advanced knowledge of: - Citrix ADC / NetScaler - Load Balancing - Content Switching - Citrix Gateway - GSLB - SSL/TLS configuration and troubleshooting - Authentication methods (LDAP, RADIUS, SAML, OAuth, Azure AD) - Web Application Firewall (WAF) - Security and high-availability configurations - Strong troubleshooting experience across application delivery, networking, and security services. - Experience performing NetScaler upgrades, migrations, and platform modernization projects. - Citrix Certified Associate (CCA) or Citrix Certified Professional (CCP) focused on Networking/ADC highly preferred. VDI / Virtualization Expertise - Advanced experience supporting Citrix Virtual Apps and Desktops and/or Citrix DaaS environments. - 5+ years of experience with Azure Virtual Desktop. - Strong knowledge of profile management, application layering, image management, and user experience optimization. - Experience with VMware vSphere, Citrix Hypervisor/XenServer, and Microsoft Hyper-V. - Working knowledge of Windows 365, Azure Virtual Desktop, and cloud-hosted desktop solutions. Infrastructure & Networking - Strong understanding of: - TCP/IP - Routing and Switching - DNS - DHCP - Firewalls - Load Balancing - Network Security - Enterprise Authentication - Technical knowledge of storage platforms (SAN/NAS). - Strong Windows Server, Active Directory, Group Policy, and Windows Networking expertise. - Experience with SQL Server in Citrix infrastructures. Professional Skills - Proven ability to assess, design, implement, and troubleshoot complex enterprise infrastructure environments. - Strong customer-facing consulting and problem-solving skills. - Demonstrated ability to lead technical discussions and provide architectural recommendations. - Ability to work effectively under pressure during critical incidents. - Strong organizational and multitasking skills. - Excellent English communication skills, both verbal and written. - Ability to mentor junior engineers and drive technical excellence across teams. - Strong focus on automation, efficiency, and continuous improvement. Preferred Certifications - Citrix Certified Associate (CCA-N or CCA-V) - Citrix Certified Professional (CCP-N or CCP-V) - Citrix Certified Expert (CCE) considered an advantage - AZ-104 Microsoft Azure Administrator - AZ-140 Azure Virtual Desktop Specialty - VMware Certified Professional (VCP) - AWS Certified SysOps Administrator Associate - AWS Certified Solutions Architect Associate Nice to Have - Windows 365 - AWS WorkSpaces - Nerdio - IGEL - PowerShell automation and scripting - Infrastructure as Code (Terraform, Ansible, ARM/Bicep) - Application security and WAF management experience About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.