EXL—Assistant Manager

Job description

Description: Brief Job Description: • Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships • Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt • Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms • Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness • Report out collection trends and dispute root causes, providing insights and recommendations to improve processes and reduce future payment delays • Strong understanding of Accounts Receivable and Collections and dispute management process • Identify and provide inputs to the supervisors for process improvement • Very good verbal and written communication skills