EXL—Senior Executive-Order to Cash-Billing & Billing Support

Job description

Description: - Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain - Should have performed Billing, query handling with good communication skills. - Good knowledge on account receivable principle and concepts - Contact with onshore stakeholders via email and MS Teams on a day-to-day basis. - Act as Voice of the Customer internally to represent customer needs and wants. - Strong experience working with Excel/Spreadsheets. - Excellent verbal and written communication skills and is a fluent speaker/writer in English. - To impart process training to all new joiners. - Provide and accept on time feedback on process training and ensure timely corrective action. - To clear the assist queue on a daily basis and provide feedback to team members. - To act as mentor to the team - To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates. - To substitute Assistant Manager in their absence on the floor. - To contribute to processing on need basis and ensure that targets in accordance with SOW are met. - To work on process improvements and instigate sharing of best practices across the team. - Ensure adherence to Company Policies and Procedures