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EXL—Assistant Manager
Uttar Pradesh, India6-9 yrs experienceTechFull-timePosted 04 Sept 2026
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Job description
Description: Oversee inbound customer interactions across calls, chats, and emails to ensure a seamless customer experience. Ensure customer queries, concerns, and complaints are resolved accurately and within established timelines. Drive customer satisfaction by ensuring consistent, courteous, and professional communication standards. Monitor escalations and provide timely resolution to complex customer issues. Customer service and knowledge of US mortgage is preferred