Birlasoft—ServiceNow Developer - Technical Specialist-App Development

Job description

Description: Area(s) of responsibility Key Responsibilities - Design, develop, and implement ServiceNow solutions across ITSM, CSM, Integrations, or other modules as per business needs. - Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations. - Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions. - Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub. - Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server. - Maintain platform stability, performance, and upgrades including patch management and version upgrades. - Create and maintain technical documentation, including solution designs and user guides. - Follow ServiceNow best practices and ensure security and compliance standards are met. - Troubleshoot issues, perform root cause analysis, and provide ongoing support. Required Skills Experience - Hands-on experience as a ServiceNow Developer (minimum 3+ years). - Strong knowledge of ServiceNow core platform features and capabilities. - Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred). - Experience in at least one or more modules: ITSM, CSM, Integrations - Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.). - Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development. - Experience with platform upgrades, performance tuning, and troubleshooting. - Good understanding of ITIL/ITSM processes. - Strong communication and problem-solving skills. Preferred Qualifications - ServiceNow Certified System Administrator (CSA) must have. - One or more advanced certifications (CIS ITSM, CIS CSM) must have. - Experience with Agile/Scrum methodology. - Exposure to ServiceNow App Engine / custom application development. Soft Skills - Strong analytical and logical thinking. - Ability to work independently and in teams. - Proactive in identifying opportunities for process improvement. - Excellent communication and interpersonal skills.