JPMorgan Chase—Client Technical onboarding Analyst

Job description

Description: Make your mark delivering reliable implementations and testing at scale while building trusted client partnerships and growing your career. As a Technical Implementation Analyst in Client Onboarding and Services, you coordinate all aspects of product implementation set-ups while working closely with business partners and clients. You partner with internal teams and client technology teams to complete product setup, file validation, testing, and production migration. You manage a high volume of simultaneous requests while demonstrating sound judgment, clear communication, and a commitment to Diversity, Inclusion & Opportunity. Job Responsibilities: - Exhibit ownership and drive client satisfaction - Manage expectations by establishing timelines and maintaining documentation - Communicate status updates to clients and stakeholders - Demonstrate creative problem solving and apply solid judgment in decision making - Follow policies and procedures and meet or exceed service level agreements - Escalate and resolve issues in a timely manner - Record observations and escalate risks or issues as needed - Identify gaps and exceptions and recommend possible solutions - Manage multiple requests and collaborate with multiple teams to deliver outcomes - Work independently with minimal supervision - Support client and internal teams to set up products and perform testing based on requirements Required qualifications, skills, and capabilities: - Strong verbal and written communication skills - Strong logical and analytical skills with attention to detail - Demonstrated ability to manage multiple work requests with effective time and work management - Working knowledge of mainframe environments, file validation, and testing - Experience in mainframe testing, file transmissions, and file testing including ISO 20022, X12, and BAI2 file formats - Understanding of ISO 20022 messaging or electronic data interchange message formats, including XML - Understanding of system testing, regression testing, and user acceptance testing - Bachelor’s degree in engineering - 4+ years of experience in banking, financial services, or treasury product implementation with a technical background Preferred qualifications, skills, and capabilities: - Knowledge of UiPath or similar robotic process automation tools for workflow automation - Understanding of United States and Canada treasury products