Kotak Mahindra Bank—Sky VRM - Team Leader-Sky Channel-VRM - Support

Job description

Description: Job Role: Team Leader • Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. • Collaborating with fulfilment teams to ensure best in class conversion ratios. • Ensure availability of trained manpower to maintain production at 100% capacity. • Meet cost to income ratios as determined by Score card. • Adherence to Standards of Performance. • Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: • Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. • People management skill essential. • Experience in working in a tele-sales or relationship management in BFSI preferred. • Certified in AMFI/IRDA. • Good listening skills and strong communication abilities. • Team Player.