Deloitte—Senior Consultant | ITOM/ITAM/GRC | Bengaluru | ServiceNow

Job description

Description: Senior Consultant | ITOM/ITAM/GRC | Bengaluru | ServiceNow • Job requisition ID : 108465 • Location: Bengaluru • Entity: Deloitte Touche Tohmatsu India LLP The team Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P Your work profile · Design, implement, and enhance ServiceNow ITOM modules, including: - Discovery - Event Management - Service Mapping - Integration ITOM Discovery Operations (BAU) - Perform BAU activities for ServiceNow ITOM Discovery, ensuring scheduled and on-demand discoveries run successfully. - Ensure compliance with discovery standards and CMDB data quality requirements. Discovery Troubleshooting & Issue Resolution - Troubleshoot “Never Scanned” devices and “Not Discovered in Last 21 Days (Stale CI)” for both hardware and software CIs. - Analyze discovery errors related to credentials, network access, firewall rules, and patterns. - Identify root causes for incomplete, failed, or inconsistent discovery results and implement corrective actions. - Ensure accurate CMDB population, normalization, and CI health. Discovery Behaviour & Pattern Analysis - Excellent understanding of Discovery Behaviour, including probes, sensors, and patterns. - Validate classification, identification, and reconciliation (CI Class Manager & IRE) results. - Configure and manage discovery scans across multiple Data Centers (DCs). Event Management - Configure and manage Event Management rules, alerts, correlation, and automated remediation workflows. - Define and maintain alert management lifecycle, including alert creation, grouping, and closure. - Implement event-driven automation to: - Automatically create, update, and resolve incidents - Trigger workflows and remediation actions - Align Event Management with ITSM processes (Incident, Problem, Change). - Improve MTTR through proactive alert handling and automation. Integrations - Design and develop integrations between ServiceNow and third-party monitoring tools, such as: - Infrastructure and application monitoring tools - Cloud platforms (AWS, Azure, GCP) - APM and logging solutions - Build and maintain integrations using: - REST / SOAP APIs - MID Servers - IntegrationHub and Spokes - Ensure secure, scalable, and high-performing integrations. Automation & Operations - Implement event-driven automation to: - Create, update, and resolve incidents - Trigger Integration Hub Flow and remediation actions - Improve operational efficiency through alert noise reduction and intelligent event correlation. Support IT operations teams with proactive monitoring and service health dashboards Key skills required - Strong troubleshooting and analytical skills - Ability to work independently on BAU tasks - Collaborate with CMDB, ITSM, and ITOM cross-functional stakeholders to ensure end-to-end service visibility. - Integrations (REST, APIs, MID Server) - Any Graduate Your bold odyssey starts here Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones. Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices. Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.