Standard Chartered—Head, DTL, Customer Lifecycle Mgmt, WRB Tech(Singapore, China)

Job description

Description: Job Summary This role could be based in Singapore and China. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based. This role is responsible for leading hives within the domain of Customer Onboarding, Diligence & Lifecycle Mgmt. The appointed individual is expected to lead 6 hives and lead all delivery for the domain of Customer Onboarding, Diligence & Lifecycle Mgmt in WRB Business. The role holder is expected to help with the co-creation of the technology roadmap in close consultation with business, architecture and associated teams including Risk Management, Enterprise Technology, Functions, etc. This role requires a facilitating leadership approach, supporting the hive members to execute the technology solution and delivery within the individual WRB Hives. The domain lead in this space is expected to empower hive members to co-create and imbibe a sense of ownership and accountability within the team, leading to higher levels of engagement and innovation. The lead would also serve as the single WRB Technology point of contact to stakeholders ensuring application ownership and adherence to enterprise service levels. The role holder will be responsible for the global design of WRB’s Customer Onboarding, Diligence & Lifecycle Mgmt - related products, services, client journeys, sales and distribution technology as well as roadmaps for applications in scope. In this context, the associated core responsibilities are as follows: • Deliver best in class customer welcome experience with Mobile-first and customer-centric design to become the best in welcome experience in the industry • Create digital transversal origination capability for Standard chartered bank and its customers to provide a modular, efficient, fast and accurate core onboarding services, enabling a state-of-the-art experience and one of the best in industry • Leveraging partnerships to build digital client journeys and making WRB (Consumer, Private, and Business Banking) profitable • Drive real time data-driven digital insights, paid advertising effectiveness and personalized content foundation across channels to enable the personal and affluent banking businesses to win in the markets with distinctive & personalized customer engagement • Overseeing multiple hives as a domain lead, akin to a key figure within a larger organizational structure. • Accountable for delivery of either the business value or modern API platform depending on domain. • Partnering with business to drive the delivery process, working with their Engineering Leads, IT Change and Release Managers, and Product Specialists. • Growth mindset, aligned to modern ways of working. Empowering their team to deliver, acting as a servant leader who believes their job is in service to their team. Key Responsibilities Strategy • Develop and execute a technology strategy that is aligned with WRB and TTO’s goal and objectives • Responsible for overseeing multiple hives and ensuring that the mission / vision of these Hives align towards a common client journey • Drive the technology roadmap to align with modern platform architecture and library • Provide thought leadership to the wider technology community (via technology papers, blogs, industry seminars, forums, etc) • Responsible for executing the Hive's product vision together with the Chief Product Owner/Hive Leads. • Responsible for working with the CPO, Engineering Leads and Architect to communicate and execute the Technology vision and roadmap for the Hive. • Demonstrate ability and skills to convince business stakeholders around technology solutions. • Manage and build strong relationships with key stakeholders: Business Unit MT , Business Heads, Function Heads, Product Management / Product Ownership, Delivery Team, Group Process owners and Functional Partners including Risk, CFCC, HR, Finance, Legal, GIA. Business • Collaborate with key stakeholders across WRB, Sales and Distribution, Technology, Data and Digital teams • Engage Group/Regional/Country teams to present business cases and contribute to work prioritization aligned with WRB and Technology objectives. • Accountable for driving business outcomes supported by technology pillars / products • Contributing to the establishment of the product roadmap through collaborative discussions with stakeholders. • Take full ownership for all the applications that are owned by the Domain. • Responsible for resilience, obsolescence and stability of application(s) health • domain lead partners with the Chief Product Owners and Chapter Area leads to manage capacity and ensure the squads are set up for success. • Guide the Engineering Leads to ensure the technical consistency of solutions in the Hive with the business architecture. • Lead architecture evaluations during RFPs for technology tools and service providers. • Exhibit passion for client experience with a user-first mindset. Processes • Support the continuous improvement to increase operation efficiency and effectiveness across the domains and key business processes associated with the domain • Support the delivery of the business strategies in a safe and self-controlled manner and on an end to end manner • Solve potential interdependencies between platforms / systems. • Participate in the quarterly planning for the Domain and provide steer along with Chief Product Owner. • Provide inputs and guidance on technology budget and costs for the Hive. People & Talent • Promote a culture of innovation collaboration and accountability • Mentor, train and develop high performing teams who feel empowered to develop high quality products for the end client • Effectively collaborate with support functions, business partners, and COEs to provide effective client outcomes • Coach to help others grow – leading the human / teams • Provide technology thought leadership, inspire and retain engineering talents by developing and nurturing an extensive internal and external network of technologists. • Create a pipeline of technical talent, identifying high potential individuals and helping to create mechanisms to recognize and develop the talent pipeline by working with Coaches and Chapter Leads. • Chair and lead communities of practice. • Perform a vital communication role within the organization/domain on technology matters. • Effectively and collaboratively identify, escalate, mitigate, resolve any risk, conduct and compliance matters. • Create a positive impact in the organization and across the industry by sharing knowledge and expertise with others. • Work with Coaches and CPO to build an empowered, high performing team in a psychologically safe environment. • Empowers their team (Engineering Leads) to work with the hive, the scope of the role prohibits constant and direct involvement in each hive. Risk Management • Creates awareness, understanding and comply with the regulatory framework and risk environment in which the Group operates • Ensures adherence with the highest standards of ethics and compliance with relevant policies, process, and regulations • Act as the risk control owner under the Group’s risk management framework • Responsible for effective risk management across all initiatives planed for the hive. • Act as the risk control owner under the Group’s risk management framework at the appropriate level. Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead the Digital Experience team to achieve the outcomes set out in the Bank’s Conduct Principles • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders • Group CTOO , CIO WRB • Group and Regional Digital Heads of WRB • Group and Regional WRB Business heads • COO WRB • Global Head ,Technology , Strategy and Architecture • Global Head Engineering • CISO WRB • Global and Regional heads of risk and compliance, IT resiliency Other Responsibilities • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Our Ideal Candidate • Bachelor's degree in Technology, Computer Science, or a related field (or equivalent experience). • 15+ years of experience in Technology Leadership Roles. • Strong leadership (servant leadership) experience – willingness to lead from the front • Effective communication and stakeholder management skills • Experience in start-ups / agile mindset is a good to have / experience operating highly-available systems in technology companies / Financial institutions • Knowledgeable on modern object orientated programming practises including entity frameworks, dynamic reflection, reusable interfaces, non-blocking reactive design. Role Specific Technical Competencies Technical depth and breadth of expertise in their field • Technology Management • Accelerator of technology best practices • Technology delivery • Business acumen • Architecture and infrastructure Enterprise-level influencer • Organisational awareness • Collaboration mind-set • Coaching and mentoring skills • Thought leader • Effective communicator • Innovator into the industry Industry collaborator • Ability to educate and influence the industry • Personal presence and standing • Confidence and ability to contribute at external events • Programming & Scripting • OS • Network Fundamentals • Security Fundamentals • Database Development About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers