Concentrix—Manager - Ops Support

Job description

Description: Job Title: Manager - Ops Support Job Description Skillset Expected: - 1. Data Literacy & Manipulation: The ability to independently extract and clean large datasets using SQL and basic Python, reducing reliance on IT. 2. Financial Modeling: Creating dynamic forecasting, budgeting, and scenario-planning models using advanced Excel features (e.g., Power Query, macros, and financial math formulas) 3. Data Storytelling & Communication: Simplifying complex numerical data into clear, persuasive narratives for non-financial stakeholders and executives 4. Business Acumen: Understanding overarching industry trends, key performance indicators (KPIs), and how data insights impact bottom-line revenue. 5. Market Research & Consumer Insights: Expertise in quantitative and qualitative analysis to understand target demographics and market positioning 6. Cross-Functional Communication: Translating complex data into actionable insights for diverse stakeholders, including HR, operations, and executive teams. 7. Change Management: Driving new processes or business changes across teams without causing misses. Key Responsibilities: - Business Insights: - 1. Data-Driven Strategy: Translating business goals into analytical solutions, tracking Key Performance Indicators (KPIs), and conducting deep-dive analyses to operational performance, enhance client insights & stabilize business. 2. Reporting & Visualization: Designing and managing automated dashboards and executive reports (using tools like Tableau or Power BI) that provide a clear, real-time view of business health 3. Market & Customer Research: Analyzing client behavior, competition trends data to uncover growth opportunities and guide new product development or business strategies. 4. Team Leadership: Managing, mentoring, and developing a team of data analysts to ensure high-quality, accurate, and timely analytical outputs Financial Reporting: - 1. Data Analysis & KPI Tracking: Monitoring operational and financial metrics, analyzing performance variances, and identifying trends in profitability. 2. Strategic Planning & Forecasting: Building financial models for rolling forecasts, budgeting, and long-term scenario planning. 3. Executive Reporting: Translating complex data sets into clear, visual dashboards and presentations for senior management and stakeholders. 4. Cost Optimization: Identifying areas for cost reduction, margin improvement, and operational efficiencies across various departments. WFM/RTA Management: - 1. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction 2. Establish & Manage Relationships / Engagement with the Clients. 3. Organize resources, set goals, implement strategic plans ensuring tactical day-to-day functioning; reporting responsibilities. 4. Strong external and management reporting skills Location: IND Gurgaon - Bld 6 Ground & First Floor Language Requirements: Time Type: Full time