EXL—Associate - Business Analyst

Job description

Description: • Must have working knowledge on GDS (any) • Must have knowledge of working on GDS • Must have knowledge of Refunds, Fares & pricing • Travel certification is required. • Must have knowledge of different fare and routing types • Good communication skills • Good Travel geographical knowledge • Maintaining high accuracy, productivity standards and should have willingness to learn. • Will have interaction with clients through email for query resolution and should build and maintain good working relationships with customers. • Participate in process improvement initiatives, be flexible and change-ready in a dynamic work environment. Requirements: Bachelor's/Master's in any stream 0-2 years Responsibilities: - Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo). - Process refunds, fares, and pricing accurately in accordance with company policies and airline guidelines. - Apply understanding of different fare rules, routing types, and ticketing procedures to support customer requests. - Engage with customers through email for query resolution, ensuring timely and professional communication. - Build and maintain positive working relationships with customers while delivering exceptional service. - Maintain high accuracy and productivity standards, ensuring error‑free work and adherence to SLAs. - Participate in process improvement initiatives to enhance operational efficiency. - Adapt to new processes and changes within a dynamic work environment with a willingness to learn.