IDFC FIRST Bank—Senior Customer Service Manager-Loan Centre

Job description

Description: Job Requirements About the Role Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll resolve customer queries, drive satisfaction, and represent the brand across channels. If you’re passionate about service, love solving problems, and thrive in a fast-paced environment—this is your chance to shine. Key Responsibilities Deliver prompt, high-quality customer support Own and resolve customer issues end-to-end Engage across digital and voice platforms Improve service processes and customer experience Collaborate with teams to close complaints quickly What We’re Looking For Education: Graduate (any discipline) Experience: 2+ years in customer service Skills: Communication, empathy, problem-solving, multitasking Skills: customer service, issue resolution, complaint management, process improvement, digital platform support, voice platform support, multitasking, conflict resolution, service quality management, social media monitoring, complaint resolution management, personal branding, software, administrative, customer loyalty, problem solving, learning agility, productivity improvement, financial services, developing people, communication & influence, account management, customer support, digital literacy, call handling, credit analysis, cross selling, call handling metrics & service quality, empathy, service quality measurement