IDFC FIRST Bank—Banker-Customer Experience

Job description

Description: Job Requirements About the Role The Banker – Customer Experience is a front-line position within the Retail Banking division, responsible for delivering exceptional customer service and building strong client relationships. The role focuses on engaging customers efficiently and cost-effectively to become their preferred banking partner. The incumbent will manage customer portfolios, drive business growth through cross-selling, ensure operational excellence, and maintain compliance with regulatory standards. This role is crucial for driving customer satisfaction and enhancing branch-wide performance. Key Responsibilities Primary Responsibilities - Engage daily with customers to drive growth inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of assets, wealth products, Retail Trade Forex and credit cards - Achieve business targets as defined in the performance scorecard. - Provide need-based product solutions by aligning customer requirements with business offerings. - Assess customer potential and increase product penetration per relationship. - Generate referrals and additional business from existing customers. - Ensure prompt and customer-focused resolution of queries and complaints. - Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security. - Assist in the closure of audit observations and ensure compliance. Secondary Responsibilities - Conduct internal audits and ensure compliance with all regulatory and organizational guidelines. - Deliver best-in-class customer service to strengthen customer loyalty and retention. What We Are Looking For Education - Graduate in any discipline. - Postgraduate qualification (MBA) preferred. Experience - 1 to 4 years of relevant experience in banking or allied sectors. Skills and Attributes - Strong customer engagement and relationship management skills. - Ability to understand and match customer needs with appropriate banking solutions. - Excellent communication and problem-solving abilities. - High level of integrity and adherence to compliance standards. - Proficiency in cross-selling and portfolio management. - Awareness of banking regulations and operational procedures. - Fluent in English with strong business communication skills and problem-solving abilities. #LI-DNI Skills: regulatory compliance, relationship building, customer service, learning agility, customer engagement, data & information security, retail banking, internal audit, customer retention, product knowledge, negotiation skills, drive & rigour, cross selling, casa acquisition, portfolio management, compliance auditing, cross-selling, account management, digital literacy, cash handling, customer relationship management, data analysis, communication & influence, problem solving, credit analysis, customer orientation, market research, information systems security, team management, personal branding, kyc & aml compliance, liability sales, financial analysis, data interpretation, data security, loan processing, developing people, customer experience, fraud detection, banking operations, conflict resolution, complaint handling