Zensar Technologies—Application Support Engineer

Job description

Description: Role Summary We are looking for a proactive and technically strong Application Support Engineer with experience in MEAN/MERN stack applications to provide L2/L3 production support, incident management, troubleshooting, and application maintenance. The candidate will work closely with business users, development teams, infrastructure teams, and third-party vendors to ensure application stability, availability, and performance. The ideal candidate should have hands-on experience supporting enterprise web applications built on MongoDB, Express.js, Angular/React, and Node.js, along with strong troubleshooting, debugging, and SQL/database skills. Key Responsibilities Application Support & Maintenance - Provide L2/L3 support for production applications. - Monitor application health, performance, and availability. - Analyze, troubleshoot, and resolve production incidents within defined SLAs. - Perform root cause analysis (RCA) for recurring issues. - Coordinate with development teams for code fixes and enhancements. - Support production releases, deployments, and post-release validation. Incident & Problem Management - Manage incidents, service requests, and problem tickets. - Investigate application, database, API, and integration issues. - Track and communicate incident status to stakeholders. - Drive permanent fixes for recurring production issues. - Participate in on-call and support rotation activities. Requirements: . Responsibilities: Role Summary We are looking for a proactive and technically strong Application Support Engineer with experience in MEAN/MERN stack applications to provide L2/L3 production support, incident management, troubleshooting, and application maintenance. The candidate will work closely with business users, development teams, infrastructure teams, and third-party vendors to ensure application stability, availability, and performance. The ideal candidate should have hands-on experience supporting enterprise web applications built on MongoDB, Express.js, Angular/React, and Node.js, along with strong troubleshooting, debugging, and SQL/database skills. Key Responsibilities Application Support & Maintenance - Provide L2/L3 support for production applications. - Monitor application health, performance, and availability. - Analyze, troubleshoot, and resolve production incidents within defined SLAs. - Perform root cause analysis (RCA) for recurring issues. - Coordinate with development teams for code fixes and enhancements. - Support production releases, deployments, and post-release validation. Incident & Problem Management - Manage incidents, service requests, and problem tickets. - Investigate application, database, API, and integration issues. - Track and communicate incident status to stakeholders. - Drive permanent fixes for recurring production issues. - Participate in on-call and support rotation activities.