Amazon—Program Manager II, SSD

Job description

Description: The L5 Program Manager at Amazon SSD network is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon's fast delivery network. This role focuses on managing selections, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience, speed and operational efficiency. Key job responsibilities Program Execution & Delivery Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation Develop and execute project plans, securing resources and managing implementation across cross-functional teams Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders Stakeholder Management & Collaboration Partner with Operations, Supply Chain, Finance, Procurement, product teams and other cross-functional teams to align on program objectives Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements Influence without authority by building trust and consensus across multiple teams. Use data and metrics to drive improvements and measure program success Conduct deep dives into operational metrics to identify trends and areas for improvement Create executive-level reports and presentations for senior leadership Track and report on Key Performance Indicators (KPIs) relevant to program objectives Launch & Scale Management Requirements: - 3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience defining program requirements and using data and metrics to determine improvements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.