EXL—Executive

Job description

Description: - Understanding of Indexing rules, Understanding of Proposals, creating forms, creating sold case memos and brochures. - Completes inputting and sharing of Material information accurately and timely in accordance with department metrics and timeframes. - Operates with urgency in a real time service environment - Knowledge of using Web Browser, Search Engine etc Requirements: Bachelors Degree with 0 - 2 years of relevant experience Responsibilities: - SME/AM/LAM/Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support - AM/LAM for the purpose of settling issues left unresolved by the SME and monthly evaluation of performance - SME for the purpose of handling process related issues; queries and escalated transactions - QCA for the purpose of associate performance feedback and audit in order to update the training curriculum Mentors for the purpose of seeking clarifications and answering queries real time