American Express—Team Leader-Security Services

Job description

Description: This position is responsible for assisting the Manager-Security Services with day-to-day security operations. The position is also responsible for day-to-day supervision of the physical security infrastructure that protects American Express, its employees, contractors and customers against harm and losses. Requirements: - Minimum of 3 years of corporate security experience required; degree in Security Management or Criminal Justice preferred. - Proven self-starter with excellent time management, problem solving and decision-making skills to effectively direct security activities in a culturally diverse work force and handle emergencies, crises, and stressful situations calmly, quickly, and professionally. - Excellent interpersonal skills to be able to interface effectively with all levels of management and business partners. - Awareness of AI integration in Physical Security, including AI-enabled CCTV/video analytics, intelligent access control, alarm monitoring, threat detection, incident management, and emerging security technologies. - Executive protection experience. - Effective written/verbal communication skills. Responsibilities: Principal Accountabilities: - Physical Security - Conduct ongoing security reviews and make recommendations for changes where appropriate. - Conduct and support Security Audits, identify security gaps, document findings, recommend corrective actions, and track remediation through closure. - Coordinate with security contractors to ensure compliance with service level agreements and consistent application of policies and procedures by contract personnel. - Provide assistance to the Manager in the development and implementation of Security-related controls. - Interface with business partners in supporting planned/unplanned employee moves, construction projects, and special events. - Support internal/external security reviews and audits, maintain required documentation, and ensure identified security gaps are remediated within agreed timelines. - Crisis Management - Actively support the Crisis Management and Emergency Response program. - Executive Protection - Provide executive protection as assigned. - Miscellaneous - Conduct investigations into Workplace violence incidents. - On-call 24/7/365 and provide timely response/escalation for critical security incidents and emergencies outside normal business hours if needed. - liaise/coordinate with local administration and law enforcement and support internal investigations. Breadth of Responsibility: - Position will be responsible for supporting the Manager within the specified geographic area. Autonomy/Problem Solving & Decision Making: - The incumbent must possess strong leadership skills to effectively manage emergency situations.