IDFC FIRST Bank—Elite Banker-First Wealth

Job description

Description: Job Requirements About the Role : Elite Banker-First Wealth ** Elite Banker-First Wealth in our Smart Banker department is responsible for enhancing customer engagement through virtual channels, with a focus on deepening relationships and increasing product penetration among managed clients. The role involves driving adoption of digital platforms, promoting cross-sell opportunities, and onboarding customers into the Relationship Banking program. The role holder is expected to deliver a superior customer experience, improve retention, and position IDFC FIRST Bank as the primary banking partner for affluent clients. Key Responsibilities Primary Responsibilities - Deepen customer relationships to increase overall relationship value. - Acquire new Non-Resident (NR) accounts and generate referrals from existing customers. - Drive remittances across all managed and sourced accounts. - Conduct high-quality customer engagements over calls, following industry best practices. - Promote adoption and usage of digital platforms such as mobile banking and the Optimus app. - Increase product holdings per customer by cross-selling pre-approved products like credit cards and other banking solutions. - Profile customers and recommend suitable banking products based on their needs and preferences. - Ensure effective onboarding for Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investment solutions, Retail and SME Loans, and other banking programs. - Meet monthly operating plans to improve scorecard performance and decile rankings. - Coordinate with internal teams to close retail asset and trade transactions generated through client engagement. - Resolve customer queries and complaints promptly to meet Net Promoter Score (NPS) benchmarks. - Ensure strict adherence to bank policies and compliance standards. - Pitch Relationship Banking program benefits and onboard eligible customers/groups. Secondary Responsibilities - Assist with audits and ensure compliance with internal and external regulations. - Deliver best-in-class customer service to become the primary banker for clients. What We Are Looking For Education - Graduation: Any discipline (Full-Time) - Postgraduation: MBA / PGDM / Any discipline (Preferred) Experience - 2 to 5 years of relevant experience in banking or allied financial services. Skills and Attributes - Strong communication and interpersonal skills. - Proven ability to engage and retain customers through virtual channels. - Knowledge of banking products, digital platforms, and NR account services. - Customer-centric mindset with a focus on service excellence. - Ability to cross-sell and promote banking solutions effectively. - High level of integrity and commitment to compliance. - Proficiency in using banking systems and digital tools. Skills: customer relationship management, digital banking platforms, compliance management, cross-selling, mobile banking, nr account services, banking product knowledge, banking products, sales funnel management, customer service, market research, crm utilization, personal branding, financial planning, solution selling, problem solving, learning agility, financial analysis, customer acquisition strategy, bank compliance, retail banking, digital banking, insurance products, regulatory compliance, developing people, client relationship, sme finance, communication & influence, negotiation skills, sales target tracking & reporting