Concentrix—Analyst, IT Operations

Job description

Description: Job Title: Analyst, IT Operations Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.ROLE: IT Operations DESIGNATION: Analyst, IT Operations LOCATION: Hyderabad YEARS OF EXPERIENCE: 4+ years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: - Adherence to IT Asset Management Process for End to End Assets life cycle management at the location - Updates and administers asset databases, tracking life cycle of all assets. - Work with users, IT teams and procurement to support the IT Asset Procurement - Onboarding of new asset by CI Creation of new assets in the asset management tool - Maintaining IT asset inventory and documentation as per SEZ / STPI compliance requirement - IUT / Movement of IT asset as per SEZ/STPI/Domestic regulatory requirement - Coordination with Global Logistics Team spocs for new asset procurement, asset movement etc. - New project / Ramp-up support from IT asset provisioning perspective - Repair of Faulty assets and ensuring that assets are repaired on time and available for use. Working with procurement team and vendors for asset repair. - Periodic reconciliation of in -store and In-use inventory and work with Fixed Asset finance team to update the FAR. - Manage the Helpdesk ticket related to IT asset fulfillment - Work with IT teams to plan refresh of the asset basis the age and working condition of IT asset. - Support de-bonding of the asset as per statutory requirement - Exit clearance of employee from IT Asset Prospective as per HR process - Support Request for Change / CR implementation - MIS & Reporting support - Participate & represent all internal and client IT assets audit and ensuring Compliance in the mandatory attributes e.g. Serial Number, Model Number, Assets ownership and End user tagging as per Account master & Process Name etc. - Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software. - Hardware – expertise in replacing motherboard, SMPS, RAM, Laptop LCD Screen, Laptop keyboard, Proc coolant, Avaya hard phone config, Video Conferencing equipment’s etc. - Software - OS level troubleshooting in Win 7 & Win 10, MS Office 2013 & Above package, Outlook config, Skype For Business, One Drive, Softphone, all windows applications troubleshooting, Windows updates failure troubleshooting, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wify Config, Video Conferencing. - Hands on handling of IT Ticket resolutions on ITIL based framework, Maintaining systems compliance and audits as per COPC and ISO 27001 standards. - Installation of PGP encryption software on all the desktop/laptops to ensure we are compliant to IT & Customer security policies. - Desktops Administrator & BIOS Password Reset. Key skills & knowledge: - 4+ years’ experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent - Bachelor’s degree required - ITIL V3 or similar certifications required - Knowledge of SEZ/STPI compliance: Bonding/Debonding, IUT - Knowledge of Advanced Excel - Knowledge of Inventory Management - Communication, Analytical, Interpersonal & effective Coordination skills - Adaptability and flexibility to work overtime as needed Education Qualification: Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities. Location: IND Hyderabad - Google Client Site Language Requirements: Time Type: Full time