KPMG—Resource Management - Manager - Bangalore

Job description

Description: The candidate will need to perform: - Develop a holistic staffing model, providing strategic insight using data-driven analytics to forecast future staffing needs, skills, and availability. - Collaborate with Service Network and Line Leaders to understand resourcing needs and provide appropriate hiring or loaning recommendations. - Manage workforce capacity planning, periodic reporting, and day-to-day deliverables. - Analyze forecast, utilization, hiring, and bench status, and propose corrective measures. - Review and analyze capacity and demand forecasts to determine resourcing needs. - Oversee various dashboards (weekly/monthly) for forecasting, demand pipeline, and hiring. - Drive standardization of resource management processes across business capabilities and geographies. - Participate actively in meetings with external and internal stakeholders. - Conduct variance analysis of forecast/plan vs actuals, including hours and utilization. - Lead and manage a team of 5+ Resource Managers, providing guidance and support. - Create an efficient and collaborative team environment, promoting respect, celebrating successes, and enabling work-life balance. - Collaborate effectively with colleagues in different disciplines such as HR, Recruiting, Operations, F&A and other resource management teams - Build credibility with Network and Line Leaders, becoming a trusted advisor to the business. - Provide expertise on tools and reports, addressing any queries from the team and delivery. - Motivate the team to generate and implement innovative ideas for resource management. - RM team brand building via innovative ideas Requirements: - 10+ years of experience in resource management. - Strong understanding of resource management principles. - Knowledge of capacity planning and forecasting. - Excellent analytical skills to analyze capacity and derive hiring/loaning needs. - Ability to analyze variances between forecast/plan and actuals and identify key issues. - Proficient in MS Excel, PowerPoint, and knowledgeable in Power BI (preferred). - Experience with RM or WFM tools/applications (IEX, Blue Pumpkin, Aspect eWFM, Retain, etc.) preferred. - Team management experience. - Strong verbal and written communication skills. - Excellent stakeholder management skills. - Resource management experience in Managed Services business (FS, KYC, AML, Cyber Security, etc.) is preferred. - VBA macro skills would be an advantage Responsibilities: The candidate will also be responsible for: - Assist the business in fulfilling resourcing needs for demands and provide insights on resource availability across multiple channels. - Analyzing demand & supply gap and offer resourcing options. - Work with business to understand resourcing needs and take appropriate hiring/loaning decisions - Support client service delivery by meeting quality guidelines and turnaround times. - Review and analyze monthly management information reports. - Support transformation and innovation projects. - Variance analysis and finding root cause / reasons for variance - Bench Management – Ensure best utilization of bench staff - Conduct periodic trainings and update knowledge base and process documentation. - Identify current process issues and suggest process improvements.