JPMorgan Chase—Payment Lifecycle Manager - Vice President

Job description

Description: Join a global operations organization that keeps international payments moving with speed, accuracy, and strong risk discipline. You’ll lead a high-performing team in a fast-paced 24x5/7 environment where service excellence and control rigor are equally critical. This role offers broad exposure across regions and partners, with direct impact on client outcomes and business results. Job Summary As an Operations Manager within Payments Processing Operations, you lead day-to-day clearing and servicing operations while ensuring consistent control, quality, and timeliness. You translate key metrics and risk drivers into clear priorities, coaching the team to meet line-of-business financial goals and service expectations. You partner globally with regional stakeholders to drive operational consistency, capacity planning, and continuous improvement. Job Responsibilities - Deliver client deliverables with high timeliness and accuracy. - Manage daily transaction processing, client service activities, and database/control routines. - Drive a continuous improvement culture focused on measurable productivity and quality outcomes. - Review processes and performance regularly to improve competency and performance ratings. - Document procedures and ensure new processes are captured and maintained. - Lead multiple projects simultaneously, ensuring accountable execution and clear status reporting. - Define department strategy and goals aligned to broader organizational direction. - Partner with senior managers to assess technology, resource, and process needs. - Identify process gaps and recommend practical, control-minded solutions. - Develop a team that adapts quickly to dynamic organizational and operational change. - Own performance management and talent review processes for the organization. Required Qualifications, Capabilities and Skills - Bring 13+ years of experience within a financial institution. - Demonstrate proven people leadership, including managing teams of 15+ employees. - Apply strong working knowledge of international payment processing operations. - Utilize expert knowledge of SWIFT, ISO standards, and international payment conventions and practices. - Exhibit strong business acumen and commercial market awareness. - Build effective relationships across functions, senior stakeholders, and global regional partners. - Take ownership of issues with proactive problem-solving, appropriate escalation, and disciplined follow-through. Preferred Qualifications, Capabilities and Skills - Lead operations in a 24x5/7 or time-zone distributed service environment. - Implement metric-driven operating rhythms and controls to improve productivity and quality. - Drive change management across teams through clear communication and coaching. - Manage budgeting, staffing models, and capacity planning in a high-volume operation. - Coordinate cross-regional process standardization and control alignment. - Strengthen stakeholder experience by handling complex client escalations with strong judgment. - Champion risk awareness by embedding controls and operational discipline into daily execution