Bajaj Auto—L4 - MC DMS - GURGAON - DL - BACL

Job description

Description: DESCRIPTION - Level: L4 - Department: MC DMS - Designation: Assistant Manager - Responsible for: Allocation of portfolio to vendor - Location: City - Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC - Preferred Age: Maximum 30 years - Qualification: Any Graduate/ P.G./M.B.A. - Reporting to: Area Manager - Nature of Role: Individual Performer SKILL SET REQUIRED - Negotiation skills - Managing Teams - Relationship management - Result oriented - Multitasking KEY PERFORMANCE AREA - Achieving the bucket wise resolution as per the target - Reducing the flow rate to the next buckets - Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES - Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. - Review cases with FOS / TL and work assignment basis the disposition code. - Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. - Receipt book & Repo kits allocation and auditing periodically - Agency billing closure within 60 days of the work completed month. - Ensuring prior approvals in repo cases & helping the agency manage repo related issues. - Handling collection/repo related customer service issues/escalations. - Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. - BKT resolution with agency and FOs level need to be tracked & reviewed. - Flow rates to next BKT needs to be restricted on the location you are handling. - Remove the non-performing FOs and recruitment the fresh team and train as and when required. - CRM queries needs to be closed as per the TAT assigned. - RCU audit queries must be reverted before TAT and implementation of committed action at field level. - Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. - HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. - HHT not working need to be informed to IT team for need of support.