Bajaj Auto—MGR (CBO PROGRAM OFFICE - IBU)

Job description

Description: Job Title: Manager (CBO PROGRAM OFFICE – IBU) Function: CBO PROGRAM - IBU Sub-function: - Reports to: Head Office/Location: Akurdi JOB DESCRIPTION: - Program Management : - - Lead end to end project management of digital programs for the business unit : Assess business needs, devise solutions, work with Digital and Tech to implement and drive those solutions, budget management, and prioritization. - Lead new category expansion programs : work closely with cross functional teams of R&D, Plant, Finance, Field teams and external partners to develop new product categories, Design and execute pilots, Scale up on successful pilots. - BU reviews : - Design frameworks to assess dealer and field performance - Facilitate ASM and CH reviews on business performance – Volume, MS, Dealer 8A - Drive execution of actions concluded in business reviews. 3) Business Intelligence : - Design and develop dashboards to assess business performance for sales and service. - Provide insightful automated reports to BU leadership enabling data driven decisions - Customer Experience : - Own the customer experience framework across the customer lifecycle. - Work with cross functional teams of Digital and Tech, Marketing, Sales and Service to execute CX initiatives. - Executive support to President : - Provide executive support to president by organizing reviews and planning meetings. - Develop presentations for key business reviews like CMC, BRC, Board meetings etc. - Work closely with BU leadership in executing key actions from various business reviews.