Teleperformance—Consulting and Solutioning Consultant

Job description

Description: Creates innovative processes, products, and solutions in anticipation of trends. Activities may cover both innovation in products and services offered to clients as well as innovation in internal processes. Introduces disruptive ideas to the company's operations. Develops and rationalizes solutions, researching and designing innovative ideas. Oversees the strategy and culture required for employees to experiment with the right resources at the right level. Responsibilities may include collecting and testing ideas within company, assessing and prioritizing opportunities in line with business and innovation strategy. Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters. Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.