IDFC FIRST Bank—Debt Manager-Recoveries-Consumer Loan & Cross Sell

Job description

Description: Job Requirements Job Requirements Job Title –Collection Manager-Consumer Loans and Cross Sell Place of work - Mumbai Business Unit - Retail Banking Function – Collections Job Purpose: The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Roles & Responsibilities: - Responsible for managing and undertaking collections process for debts that have been assigned - Regularly track the portfolio for specific buckets for the assigned area - Track and control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters - Responsible to allocate and achieve targets from agencies/in house team - Regularly follow up with the default customers - Ensuring adherence to collection process and legal guidelines - Tracing out absconded default customers and initiate recovery process - Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases - Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Educational Qualifications: Graduate – Any Post Graduate – Any Experience: Minimum of 03 Years of relevant experience in Collections Skills: collections management, regulatory compliance, portfolio tracking, delinquency management, legal action recommendation, conflict resolution, consumer loans, skip tracing techniques, banking operations, process optimization, data analysis, agency management, delinquency trend analysis, account reconciliation, personal branding, problem solving, learning agility, financial analysis, stakeholder management, developing people, communication & influence, collections follow-up process adherence, digital literacy, delinquency pattern identification, management information reporting, credit analysis, cross selling, data management