IDFC FIRST Bank—Elite Banker-First Select

Job description

Description: Job Requirements About the Role : Elite Banker-First Select** Elite Banker-First Select in our Smart Banker department is responsible for deepening customer relationships and enhancing customer engagement through virtual channels. Based at a sales hub, the role focuses on driving product adoption, cross-selling banking solutions, and delivering superior customer service. The role holder will manage a mapped portfolio of customers, ensuring personalized interactions, increased product holdings, and improved customer satisfaction. This position plays a key role in achieving business growth and operational excellence through digital engagement. Key Responsibilities Primary Responsibilities - Deepen customer relationships to enhance overall relationship value. - Conduct quality customer engagements over calls, following industry best practices. - Drive mobile banking adoption and ensure initial login on the Optimus app. - Build CASA value and acquire new clients while increasing product holdings per customer. - Cross-sell pre-approved products such as credit cards and other relevant offers. - Profile mapped customers and recommend suitable banking products based on their needs. - Provide solutions-oriented onboarding for Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investments, Retail and SME Loans, and other banking programs. - Meet monthly operating plans to improve scorecard performance and decile rankings. - Coordinate with internal teams to close retail asset and trade transactions generated through client engagement. - Ensure prompt resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks. - Adhere strictly to bank policies and compliance requirements. - Promote the Relationship Banking program and onboard eligible customers/groups. Secondary Responsibilities - Assist with audits and ensure compliance with internal and external regulations. - Deliver best-in-class customer service to become the primary banker for clients. What We Are Looking For Education - Graduation: Any discipline (Full-Time) Experience - Minimum 2 years of relevant experience in banking or allied financial services. Skills and Attributes - Excellent communication and interpersonal skills. - Strong customer engagement and relationship-building capabilities. - Ability to cross-sell and promote banking products effectively. - Proficiency in digital banking platforms and mobile applications. - Solution-oriented mindset with a focus on customer satisfaction. - Attention to detail and commitment to compliance. - Ability to work independently and meet performance targets. Skills: digital banking platforms, mobile banking adoption, customer relationship management, cross-selling banking solutions, product recommendation, onboarding banking products, bill pay, banking operations, compliance management, sales funnel management, crm utilization, personal branding, financial planning, asset management, problem solving, learning agility, financial analysis, customer acquisition strategy, client retention, retail banking, digital banking, insurance products, regulatory compliance, developing people, data interpretation, sme finance, communication & influence, customer relationship, mobile banking, negotiation skills