EXL—Senior Executive

Job description

Description: A Collection Analyst is responsible for managing, analyzing, and optimizing the process of recovering overdue payments or debts from customers or businesses. The role involves data-driven analysis, customer communication, and implementation of effective collection strategies. Requirements: - Bachelor’s degree or equivalent relevant experience. - Minimum 0-3 years of experience in Accounts Receivable (AR) Collections or a similar role Responsibilities: - Has to do B2B collections & dispute resolution. - Contact customers for payment through phone & email and adhere to collections strategy - Analyze AR aging reports, prioritizing customer accounts and take necessary actions to expedite resolution - Respond to inquiries from customers or internal stakeholders regarding account reconciliations. - To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates - To work on process improvements and instigate sharing of best practices across the team. - Ensure adherence to Company Policies and Procedures