Concentrix—Senior Specialist Facilities

Job description

Description: Job Title: Senior Specialist Facilities Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: The Sr. Specialist Facilities is responsible for the effective delivery of Facility Management services across assigned facilities, ensuring operational efficiency, infrastructure reliability, regulatory compliance, business continuity, and enhanced workplace experience. The role manages day-to-day facility operations, engineering services, vendor performance, asset governance, workplace services, budgeting, and stakeholder engagement to support uninterrupted business operations. - 5-8 years of experience in Facility Management, Engineering Operations, Corporate Real Estate, or Integrated Facility Management. - Experience in IT/ITES, BPO, commercial, or corporate facilities preferred - Manage daily facility operations including housekeeping, helpdesk, mailroom, pest control, and workplace services. - Oversee maintenance of critical infrastructure including electro-mechanical installations including AMC and periodic maintenance of the assets to ensure 99.99% uptime, facilitating zero downtime to Concentrix business operations. - Ensure timely execution of preventive, predictive, and corrective maintenance activities. - Monitor vendor performance and ensure compliance with contractual KPIs and SLAs. - Plan, coordinate, and manage all facility-related requirements for client visits, leadership visits, and customer audits - Coordinate with landlords, service providers, and internal stakeholders to resolve operational issues and maintain facility standards. - Manage asset records, inventory, consumables, and periodic physical verification activities. - Support budgeting, invoice validation, purchase orders, accruals, and cost optimization initiatives. - Ensure compliance with statutory, regulatory, environmental, health, and safety requirements. - Participate in internal, external, customer, and regulatory audits and ensure timely closure of observations. - Monitor energy consumption and support sustainability and carbon reduction initiatives. - Prepare operational reports, KPI dashboards, and management updates. - Support emergency response, crisis management, and business continuity programs. Key skills & knowledge: Functional Skills - Integrated Facility Management - Building Operations & Maintenance - Electrical & HVAC Systems - Asset & Inventory Management - Vendor & Contract Management - Budget Management & Cost Control - Compliance & Audit Management - Workplace Services & Helpdesk Operations - KPI/SLA Management - Risk & Business Continuity Management Behavioral Skills - High Integrity & Professionalism - Customer & Employee Focus - Ownership & Accountability - Analytical Thinking & Problem Solving - Planning & Organization - Communication & Stakeholder Management - People Management & Team Collaboration - Conflict Resolution - Adaptability & Continuous Improvement Educational Qualification : Bachelor Degree Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities. Location: IND Kolkata - Candor TechSpace, Plot number 1,2,3 & 3/1 Language Requirements: Time Type: Full time