NTT DATA—INFO TECHNOLOGY SR. ASSOCIATE

Job description

Description: High level JD for these positions: • Basic understanding of the Healthcare Provider domain, including hospital operations, clinical workflows, and healthcare applications. • Ability to work with physicians, nurses, technicians, and administrative staff to support day-to-day operational issues. • Good communication and interpersonal skills with the ability to interact effectively with business users, clinical staff, and technical teams. • Strong analytical thinking, problem-solving, and troubleshooting skills with a proactive approach to learning and issue resolution. • Willingness to provide L1/L2 application support for healthcare systems under senior team guidance. • Ability to monitor application health, log incidents, troubleshoot basic issues, and support SLA-driven operations. • Basic knowledge of ITIL concepts, including Incident, Request, Problem, Change, and Release Management. • Support application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management activities Skills: healthcare applications, application support, incident management, troubleshooting, application testing, patch validation, release management, problem management, sop creation, knowledge management, application health monitoring, sla management, clinical workflows, hospital operations, itil, analytical thinking, problem solving, documentation, interpersonal skills, communication