EXL—Executive

Job description

Description: Brief Job Description: • Basic understanding of order management process and its corresponding activities • Good communication skills in Spanish and English languages • Receive and enter customer orders into ERP systems accurately • Validate order details (pricing, quantities, customer data, and delivery terms) • Perform basic credit and order checks as per defined guidelines • Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment • Track order status and follow up on delays or discrepancies • Handle order modifications, cancellations, and returns under supervision • Assist in resolving customer queries related to orders and delivery • Ensure proper documentation and compliance with process requirements • Support invoicing by maintaining clean and accurate order data Requirements: Competencies Required: • Excellent communication skills both verbal and written • Understanding end-to-end processes and appreciation of critical parameters • Problem identification and analytical ability • Strong knowledge of MS Office • Self-initiative, drive and zeal for continuous improvement • Ability to discharge the responsibilities in a conflicting environment • Ability to lead in a continually challenging environment • Adherence to Policies/Compliances • Fosters a spirit of collaboration and teamwork • Intellectually agile and analytical • Experience in JDE & SAP ERP is desired Responsibilities: Brief Job Description: • Basic understanding of order management process and its corresponding activities • Good communication skills in Spanish and English languages • Receive and enter customer orders into ERP systems accurately • Validate order details (pricing, quantities, customer data, and delivery terms) • Perform basic credit and order checks as per defined guidelines • Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment • Track order status and follow up on delays or discrepancies • Handle order modifications, cancellations, and returns under supervision • Assist in resolving customer queries related to orders and delivery • Ensure proper documentation and compliance with process requirements • Support invoicing by maintaining clean and accurate order data Technical Skill Requirements: • Strong accounting knowledge with O2C experience in order management and billing. • Basic understanding of: Customer master data, Pricing conditions & Material/product master • Basic knowledge of: Delivery processing, Shipping and logistics coordination and Inventory/stock availability checks • Must be computer literate; Excel, Word, PPT • Knowledge of JDE & SAP ERP is desired • Ability to document the process