Mahindra & Mahindra—Hub Manager - Ops & BD

Job description

Description: Responsibilities & Key Deliverables Key Responsibilities 1. Operations Management - Oversee operations and maintenance of 25 rental machines within the hub - Ensure timely servicing, uptime, and optimal utilization of all machines - Coordinate with technical teams for repairs and preventive maintenance - Monitor operational performance metrics and drive efficiency improvements 2. Entrepreneur Relationship Management - Act as the primary point of contact for 25 local rental entrepreneurs - Build strong, trust-based relationships and ensure high engagement - Support entrepreneurs in day-to-day business operations 3. Entrepreneur Acquisition (Business Development) - Scout and onboard 25 local entrepreneurs through: Data-backed calling, field outreach, referrals and local networks - Evaluate candidates for entrepreneurial capability - Drive expansion of the hub by identifying new opportunities 4. Training & Capability Building - Conduct onboarding and training programs for entrepreneurs - Ensure understanding of: Machine operations, basic troubleshooting, customer handling, business management fundamentals - Provide ongoing support and resolution of queries 5. Demand Generation & Market Development - Support entrepreneurs in generating demand through: Field demonstrations, local branding initiatives, promotional campaigns - Work closely with marketing teams to execute localized growth plans 6. Digital & Social Media Support - Assist entrepreneurs in leveraging online and social media platforms - Support execution of digital marketing campaigns - Enable entrepreneurs to build local visibility and customer engagement Experience Experience: 2-5 years in operations Industry Preferred rural business, agri-tech, or a similar Qualifications - Bachelor’s degree in [Agriculture / Engineering / Business / Related Field] General Requirements - Machine uptime and utilization rates - Entrepreneur onboarding and retention - Revenue / demand generated per hub - Customer satisfaction and service quality - Campaign effectiveness and local market penetration Our commitment to Diversity, Equity, and Inclusion