JPMorgan Chase—Loan Servicing Supervisor

Job description

Description: Join a dynamic team that plays a critical role in protecting the firm's lending portfolio through effective insurance servicing and compliance oversight. Lead operational excellence initiatives, drive process improvements, and influence key business outcomes through strong risk management practices. Build a rewarding career while developing talent, strengthening controls, and partnering with stakeholders across the organization. Job Summary As an Insurance Servicing Manager – Associate within our Insurance group, you will lead insurance servicing operations while ensuring service excellence, regulatory compliance, and adherence to risk and control standards. You will manage critical workflows, support team development, oversee escalations, and drive operational efficiency across insurance servicing functions. This role offers the opportunity to partner with stakeholders, support strategic initiatives, and contribute to continuous business improvement Job Responsibilities - Oversee critical insurance servicing activities for self and team while ensuring adherence to quality, productivity, and workflow allocation standards. - Monitor daily team performance to achieve service level targets and promptly escalate exceptions for resolution. - Implement robust approval and control processes to ensure accuracy, compliance, and operational excellence. - Serve as the subject matter expert for complex process inquiries and escalated operational issues. - Maintain knowledge management frameworks, process documentation, and training programs to support compliance. - Support audit activities by ensuring accurate documentation, evidence retention, and regulatory readiness. - Develop team capabilities through coaching, succession planning, and cross-training for critical workflows. - Identify training opportunities and drive learning initiatives to improve performance and compliance. - Conduct research and resolve escalations by providing recommendations, solutions, and stakeholder updates. - Prepare operational reports, business updates, and quality reviews to support day-to-day management. - Provide project support through analytical insights, guidance, and execution assistance. Required qualifications, skills and capabilities - Demonstrate willingness to work North America shift schedules. - Possess a bachelor’s degree with minimum 6 years of experience in insurance servicing or financial services operations. - Apply expertise in loan servicing systems and compliance platforms. - Demonstrate knowledge of insurance policies, compliance requirements, and real estate loan operations. - Utilize strong analytical, problem-solving, and investigative skills to resolve operational issues. - Maintain a strong risk and control mindset while ensuring adherence to policies and regulations. - Lead small to medium-sized projects and deliver impactful business results. Preferred qualifications, skills and capabilities - Uphold strong business ethics and a control-oriented approach to operational management. - Leverage extensive knowledge of insurance products and global market practices. - Demonstrate exceptional verbal and written communication skills across stakeholder groups. - Navigate complex systems, processes, and operational environments with confidence. - Drive global initiatives and support organizational change management efforts. - Influence cross-functional stakeholders to achieve business and operational objectives. - Adapt quickly to evolving priorities while maintaining a focus on quality and compliance.