Kotak Mahindra Bank—Team Leader-CREDIT CARD-Support (D0)

Job description

Description: Grade-E0 Role – Team Leader Credit cards Job Purpose To lead, motivate, and manage a team of Credit Card Sales Executives to achieve assigned business targets while ensuring compliance with bank policies, quality standards, and customer service guidelines. Key Responsibilities Sales & Business Development - Drive credit card acquisition through direct sales channels. - Achieve monthly, quarterly, and annual sales targets for the team. - Monitor daily sales productivity and conversion ratios. - Develop strategies to increase market penetration and customer acquisition. - Identify new business opportunities and alliances within assigned territories. Team Management - Recruit, train, coach, and mentor sales executives. - Conduct daily sales reviews and performance discussions. - Set clear KPIs and monitor team performance against targets. - Motivate team members through regular engagement and recognition initiatives. - Manage attendance, field activity, and productivity of the team. Customer Acquisition & Relationship Management - Ensure a superior customer onboarding experience. - Handle escalations and resolve customer concerns effectively. - Monitor quality of applications submitted by the sales team. Compliance & Risk Management - Ensure adherence to KYC, regulatory requirements, and internal policies. - Maintain high-quality standards and minimize rejected applications. - Conduct regular checks to prevent fraud and mis-selling. Reporting & MIS - Prepare daily, weekly, and monthly sales reports. - Track key metrics including sourced applications, approvals, disbursements, and productivity. - Provide insights and action plans to improve team performance