Deloitte—T&T | NAT:Clients | Manager | Growth office | Delhi

Job description

Description: T&T | NAT:Clients | Manager | Growth office | Delhi • Job requisition ID : 112481 • Location: Delhi • Entity: Deloitte Touche Tohmatsu India LLP The team The team must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Your work profile · 7-10 years of experience in Customer Success, Account Management, Client Partner, or Strategic Account Management roles. · Strong Telecom domain expertise with experience managing large enterprise or strategic Telecom customers. · Good understanding of Global Capability Center (GCC) operating models and customer engagement frameworks. · Proven experience managing executive stakeholders, including senior leadership and CXO-level relationships. · Demonstrated success in driving account growth through strategic planning, customer retention, upselling, and cross-selling initiatives. · Strong expertise in customer success methodologies, account governance, customer lifecycle management, and value realization. · Experience analyzing account performance, customer health metrics, financials, contracts, and business opportunities. · Strong stakeholder management, conflict resolution, negotiation, and relationship management skills. · Excellent business acumen, analytical thinking, communication, presentation, and consulting skills. · Experience working with cross-functional teams to ensure successful customer outcomes and issue resolution. · Target-driven mindset with a proven track record of achieving customer success, revenue growth, and business objectives. · Bachelor's degree in Business Administration, Engineering, Information Technology, Telecommunications, or a related discipline. MBA is preferred. Key skills required · 7-10 years of experience in Customer Success, Account Management, Client Partner, or Strategic Account Management roles. · Strong Telecom domain expertise with experience managing large enterprise or strategic Telecom customers. · Good understanding of Global Capability Center (GCC) operating models and customer engagement frameworks. · Proven experience managing executive stakeholders, including senior leadership and CXO-level relationships. · Demonstrated success in driving account growth through strategic planning, customer retention, upselling, and cross-selling initiatives. · Strong expertise in customer success methodologies, account governance, customer lifecycle management, and value realization. · Experience analyzing account performance, customer health metrics, financials, contracts, and business opportunities. · Strong stakeholder management, conflict resolution, negotiation, and relationship management skills. · Excellent business acumen, analytical thinking, communication, presentation, and consulting skills. · Experience working with cross-functional teams to ensure successful customer outcomes and issue resolution. · Target-driven mindset with a proven track record of achieving customer success, revenue growth, and business objectives. Level of Experience Required 7 to 10 years Location and way of working - Location- Gurugram - Working from the office at least 3 days a week is mandatory, with a hybrid model tailored to each domain’s specific needs - Education : MCA/ Mtech/ MBA/ B. Tech/ BBA/ BSC/ BE/ B.Com