IDFC FIRST Bank—Area Head - JLG

Job description

Description: Job Requirements Role/ Job Title: Area Head - JLG Function/ Department: JLG Job Purpose: 'Ensuring high class portfolio quality by maintaining collections efficiency with consistent growth in portfolio along with maintaining high compliance standard Roles & Responsibilities: '• Primarily responsible for sales and collections of JLG product. • Maintaining high class Collections efficiency across buckets as desired by the bank. Current bucket collections to be above 99.5% • NTB acquisition of customers with retention of existing customers • Constant growth in the portfolio by increasing number of customers and consistently delivering desired disbursal amount. • High compliance standards with continuous portfolio checks. Ensuring minimum governance issues and process lapses • Ensuring best customer service with minimum/zero escalations • Driving digital initiatives within the product. Secondary Responsibilities: '• Share best practices and competitive intelligence with other regions and clusters to foster knowledge exchange and consistent performance. • Uphold high ethical standards and ensure adherence to all statutory and regulatory guidelines. • Drive livelihood development and community upliftment initiatives, aligning with the bank’s broader social responsibility goals. • Empower team by offering continuous training, coaching, and mentorship to enhance productivity and service quality. Qualifications: Graduate Years of Experience: 5 – 10 years of relevant experience. Skills: collections management, portfolio management, compliance management, customer retention, sales management, digital transformation, process improvement, revenue growth, branch operations, loan processing, sales funnel management, cost management, crm utilization, personal branding, asset management, problem solving, learning agility, financial analysis, customer acquisition strategy, regulatory compliance, developing people, data interpretation, fraud detection, loan underwriting, communication & influence, customer relationship, negotiation skills, sales target tracking & reporting, digital literacy, market analysis