WNS Global Services—Associate - Operations

Job description

Description: WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. The Accounts Receivable (AR) Associate is responsible for managing customer invoicing, payment collections, cash application, account reconciliations, and dispute resolution activities. The role ensures timely collection of outstanding receivables, accurate recording of transactions, and maintenance of healthy customer accounts while supporting the organization's cash flow objectives.Key Responsibilities• Generate and process customer invoices accurately and within agreed timelines.• Monitor customer accounts and follow up on outstanding invoices.• Perform collection activities through email, phone calls, and customer correspondence.• Apply customer payments and reconcile receipts against invoices.• Investigate and resolve payment discrepancies, short payments, and deduction claims.• Prepare and maintain AR aging reports and collection dashboards.• Conduct customer account reconciliations and resolve account-related queries.• Collaborate with Sales, Customer Service, and Finance teams to address billing issues.• Support month-end closing activities and AR reporting requirements.• Ensure compliance with company policies, accounting standards, and internal controls.• Maintain accurate records of customer communications and collection efforts.Required Qualifications• Bachelor's degree in Commerce, Accounting, Finance, or a related discipline.• 0.5 years of experience in Accounts Receivable, Order-to-Cash (O2C), or Finance Operations.• Basic understanding of accounting principles and AR processes.• Proficiency in MS Excel and ERP systems such as SAP, Oracle, Dynamics, or NetSuite.• Strong analytical, problem-solving, and organizational skills.• Effective written and verbal communication skills.Preferred Skills• Experience with cash application, collections, and dispute management.• Knowledge of credit management and customer account maintenance.• Ability to analyze aging reports and identify collection risks.• Strong stakeholder management and customer service orientation.• Experience working in a shared services or global business services environment.Key Performance Indicators (KPIs)• Days Sales Outstanding (DSO) performance.• Percentage of overdue accounts collected.• Collection effectiveness index (CEI).• Accuracy of cash application and account reconciliations.• Reduction in aged debt and unapplied cash.• Timely resolution of customer disputes and queries.• Compliance with month-end close timelines and reporting requirements. Bachelor's Degree