Genpact—Front Line Manager - F&A - AP 4C

Job description

Description: Front Line Manager - F&A - AP Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Key Responsibilities: - Lead and manage the Accounts Payable team responsible for vendor master maintenance, purchase order management, procurement issue resolution, invoice processing, invoice hold resolution, Payments, T&E, Helpdesk and AP reconciliations - Oversee day-to-day operations to ensure timely, accurate, and compliant delivery of Accounts Payable services while meeting agreed service levels and business objectives - Drive operational excellence by identifying process improvement opportunities, standardizing procedures, and implementing best practices across AP processes - Manage end-to-end hiring activities, including interviewing, onboarding, and successfully integrating new team members into the organization - Build and foster a high-performing team culture that promotes collaboration, accountability, continuous learning, and open communication - Define clear team priorities, performance expectations, and deliverables aligned with organizational goals and service commitments - Monitor team performance through established KPIs and operational metrics, providing regular reporting, insights, and corrective actions where required - Conduct performance reviews, provide constructive feedback, and support employee development through coaching, mentoring, and career planning - Establish clear goals and development plans for team members to enhance engagement, productivity, and succession readiness - Develop and maintain strong working relationships with sourcing, procurement, business finance, and other key stakeholders to ensure effective cross-functional collaboration - Serve as the primary point of contact for business controllers, sourcing partners, buyers, and senior stakeholders for the resolution of complex Accounts Payable and procurement-related issues - Lead transition, migration, and process stabilization initiatives, ensuring seamless knowledge transfer, risk mitigation, and achievement of target outcomes - Ensure compliance with internal controls, company policies, regulatory requirements, and audit standards across all AP activities - Drive continuous improvement initiatives through automation, process optimization, and digital transformation to enhance efficiency, accuracy, and customer experience - Support strategic decision-making by analysing operational trends, identifying risks, and recommending solutions to improve overall AP performance - Managed vendor master data creation and modifications, conducted due diligence reviews, and ensured compliance with 1099 reporting requirements - Performed periodic master data reviews to maintain data integrity and eliminate duplicate supplier records - Ensured timely processing of payments (Electronic, Manual & Urgent) by verifying proper approvals and adherence to established financial controls and policies - Managed purchase order (PO) activities, including PO creation, amendments, and reviews, while maintaining vendor contracts to ensure compliance and accuracy - Review, audit, and process employee travel and expense reports for accuracy, completeness, and compliance with company policies - Identify, investigate, and resolve discrepancies, policy violations, duplicate claims, and exception items - Manage AP Helpdesk operations by monitoring query queues, ensuring SLA adherence, prioritizing escalations, and delivering high-quality support to suppliers and business stakeholders - Ensure accurate accounting of travel and expense transactions in ERP (Microsoft Dynamics 365) and expense management systems - Manage end-to-end payment operations, including payment proposal creation, vendor payment execution, remittance processing, and approval workflow management - Process bank, petty cash, advance, and foreign currency journal entries while ensuring accurate recording and reconciliation of transactions - Administer specialized payment processes, including Pay-When-Paid arrangements, emergency payments, eCash transactions, and check payments where applicable - Ensure compliance with financial controls, quarter-end cash cut-off requirements, payment approvals, and resolution of payment exceptions, voids, and vendor queries - Perform AP aging analysis, vendor reconciliations, AP-to-GL reconciliations, and debit balance reviews to ensure accuracy, compliance, and timely issue resolution - Manage month-end and quarter-end accruals and cash forecasting activities, including review of pending invoices, expense reports, PO accruals, unposted vouchers, and payment obligations to support accurate financial reporting and cash flow management - Perform monthly AP GL-to-subledger reconciliations, investigate discrepancies, and prepare intercompany reclassification and foreign currency revaluation entries to support accurate financial reporting and FX risk assessment - Review and approve AP journal entries, including bank postings, while ensuring compliance with accounting standards, internal controls, and reporting requirements - Additional requirementsAccounts Payable, Procure-to-Pay (P2P), Shared Services, or Finance Operations, with at least peoplemanagement Strong understanding of Accounts Payable processes, including vendor master management, invoice processing, PO management, payment processing, vendor reconciliations, GR/IR clearing, and month-end closing activitiesDemonstrated leading teams within a shared services, global business services (GBS), or multinational environmentProven track record of managing stakeholder relationships across Procurement, Sourcing, Finance, Business Controllers, and external vendors. handling process transitions, migrations, service delivery management, and process stabilization initiatives Strong knowledge of internal controls, compliance requirements, audit processes, and financial governance frameworksAdvanced analytical and reconciliation skills with a focus on issue resolution and root-cause identificationHands-on experience with ERP systems such as Microsoft Dynamics 365, SAP, Oracle, or similar financial platformsExcellent leadership, team management, coaching, and mentoring skills with a focus on employee development and engagementStrong problem-solving, analytical, decision-making, and conflict-resolution capabilitiesEffective communication Qualifications Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications Accounts Payable Certification - F-TecF-Tec Required Skills Accounts Payable Process, Banking Capital Markets, Customer Care, Data Literacy, Data Management, Generative AI, Invoice Payments, Lease Accounting, Oracle Database, People Leadership, SAP BusinessObjects Web Intelligence (SAP WEBI), SAP Overview, Storytelling, Treasury Management, Understanding Data, Vendor Management, Workday Language English, English Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - F&A - AP Remote Type - Office Work Shift - Any (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.